Kigali Serena Hotel

Kigali Serena Hotel

$$$$|View on mapKigali, Rwanda|
8.2
Great34 reviews
75 photos
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Kigali Serena Hotel
$$$$
Overview

Offering a bureau de change and a lift, Kigali Serena Hotel is located about 10 minutes by car from Caplaki. From this 5-star hotel you can admire views of the city, enjoy a treatment room, a Jacuzzi, and sauna facilities and take advantage of a central location.

Location

The property is situated in the heart of Kigali, relatively near Sainte-Famille Church. Kigali Cultural Village is approximately 5 minutes' drive from the hotel in Kigali. Visit pond, within a 5-minute drive of the accommodation, and feel complete harmony with the nature of Rwanda. Kigali Serena Hotel is also within 25 minutes' walk of Kandt House Museum.

The property is located 15 km from Kigali International airport and extremely close to Chuk bus stop.

Rooms

The accommodation has 116 rooms with a balcony and a seating area. A flat-screen TV with satellite channels along with a minibar fridge and tea/coffee making equipment are provided. They have a comfortable interior. The spacious bathrooms are appointed with bathrobes as well as a sauna and a shower/bath combination.

Eat & Drink

There is a pool bar for guests to enjoy their meal. The Serena Kigali offers a menu of Indian cuisine, which you can taste in the Indian Milima restaurant. The pool bar on-site has its own complimentary wireless internet and a TV. The bar area includes a lounge.

Leisure & Business

At this Kigali hotel a gym and a shared lounge are available for an extra charge. The Serena features an outdoor pool and a fitness area to help guests stay in shape. You can also relax with beauty therapy, body wraps, and body scrub, and visit a wellness centre on site. Finally, the luxury Serena houses a business centre featuring a work desk and a xerox.

Good to know
Check-in/Check-out
from 14:00-23:59
from 07:00-12:00
Amenities
Private parking is possible on site for free.
Wireless internet is available in the entire hotel for free.
Other information
Breakfast
A full breakfast is served at the price of US$15 per person per day. 
Pets
Pets are not allowed.
Building
Number of floors:5
Number of rooms:148
Price calendar
Check availability and prices for your dates now!

Rooms and availability

Prime Room
  • Max:
    2 persons
Standard Room
  • Max:
    3 persons
  • Bed options:
    2 Single beds or 1 Double bed2 Single beds or 1 King-size bed
Queen Studio
  • Max:
    2 persons
  • Bed options:
    1 Queen-size bed
Show 7 more room typesLess

Facilities

Main facilities

Wi-Fi
Parking

Valet parking

Luggage storage

Luggage storage

Locker room

24-hour services

24-hour reception

24-hour security

Food/ Drinks

Bar/ Lounge area

Restaurant

Welcome drink

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Golf course
  • Yoga class
  • Sports trainer
  • Aerobics

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Dinner
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Beach umbrellas
  • Live entertainment
  • Garden area
  • BBQ facilities
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Make up services

Room view

  • City view
  • Pool view

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries
  • Bathroom telephone

Self-catering

  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show all facilitiesHide facilities

Essential information about Kigali Serena Hotel

💵 Lowest room price 311 C$
📏 Distance to centre 700 m
🗺️ Location rating 9.0
✈️ Distance to airport 13.5 km
🧳 Nearest airport Kigali International, KGL

Location

Address
The address has been copied.
Boulevard De La Revolution, Kigali, Rwanda
Map view
Boulevard De La Revolution, Kigali, Rwanda
  • City landmarks
  • Nearby
  • Restaurants
  • Hotels nearby
Rue de l'Hospital
Belgian Peacekeepers Memorial
540 m
Shopping Area
Union Trade Center
570 m
Restaurant
Soko Restaurant
200 m
Restaurant
Sarabi Pool Bar
300 m
Restaurant
La Sierra
260 m
Restaurant
Cucina Restaurant
320 m
Restaurant
New Cactus
1.1 km
Restaurant
German Butchery
850 m
Restaurant
O'Tamarillo
2.3 km
Restaurant
La Terrasse Restaurant
1.8 km
Restaurant
Fusion Restaurant
1.4 km
Restaurant
Le Pichet des Grands Lacs
2.2 km

Reviews of Kigali Serena Hotel

8.2 /10
Great
Verified reviews  
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Location9.0
Facilities8.2
Guest reviewsWrite a Review
  • J
    Jack
    United States
    left 1 review
    Wrote a review on 16 Dec
    Perfect
    Recommends the hotel
    Location10.0
    Rooms10.0
    Service10.0
    Dining10.0
    10
    friendly staff
    expensive shuttle

    A warm farewell in Kigali

    Our last hours in Rwanda were spent lounging by the lovely pool with excellent food. Dinah at reception went above and beyond to assist us with check-in troubles.

    The airport shuttle cost $35, which felt steep for a quick drive. I expected it to be free or less considering the short distance.

    Superior Double Room
  • W
    Wendy
    United States
    left 8 reviews
    Wrote a review on 25 Nov
    Needs improvement
    Doesn't recommend the hotel
    Location7.0
    Rooms5.0
    Service5.0
    Dining6.0
    5.0
    comfortable bed
    responsive staff
    poor payment process

    I had a disappointing experience with the room assignment and payment process, which overshadowed the overall stay. My guest received a standard room instead of the superior one I booked.

    Superior Double Room
  • J
    James
    United States
    left 18 reviews
    Wrote a review on 21 Nov
    Great
    Recommends the hotel
    Location8.0
    Rooms8.0
    Service8.0
    Dining8.0
    8.0
    outdoor area
    friendly staff
    maintenance issues
    air conditioning

    All Pros, no Cons (or vice versa)

    This property genuinely impressed me with its lovely outdoor area and nutritious breakfast! I felt welcomed by the friendly staff, making for a pleasant experience.

    I encountered some issues with maintenance as my room air conditioning didn't function adequately! This detracted from my overall comfort during the stay.

    Deluxe Double Room
  • C
    Charles
    United States
    left 1 review
    Wrote a review on 16 Nov
    Nice
    Doesn't recommend the hotel
    Location8.0
    Rooms5.0
    Service7.0
    Dining9.0
    6.0
    great breakfast
    faulty air conditioning

    The breakfast spread was outstanding, particularly the variety of fresh fruits.

    The air conditioning unit in our room didn’t function properly, making it very uncomfortable to sleep.

    Standard Double Or Twin Room
  • M
    Michael
    United States
    left 7 reviews
    Wrote a review on 28 Sept
    Perfect
    Recommends the hotel
    Location9.0
    Rooms8.0
    Service9.0
    Dining9.0
    9.0
    friendly staff
    amazing breakfast
    great location
    room setup issue

    Had an amazing time with friends! We explored the Animal Orphanage and enjoyed a fabulous dinner by the pool. Breakfast was a highlight, especially the fresh fruits. The crew was super friendly and made us feel right at home.

    The only hiccup was the room setup. we requested two single beds but got a big double instead, which was a bit uncomfortable for sharing.

    Deluxe Double Room
  • A
    Arthur
    United States
    left 10 reviews
    Wrote a review on 22 Sept
    Great
    Recommends the hotel
    Location8.0
    Rooms7.0
    Service7.0
    Dining8.0
    8.0
    great breakfast
    pool view

    This was just a fitting option for a short staycation in Kigali with definitely value for money. I enjoyed breakfast outside overlooking the pool, and the variety of foods offered was nice. Check if there are any big events happening during your stay to avoid the rush.

    Superior Double Room
  • T
    Thomas
    United States
    left 1 review
    Wrote a review on 28 Aug
    Great
    Recommends the hotel
    Location9.0
    Rooms7.0
    Service6.0
    Dining8.0
    8.0
    stunning views
    amazing breakfast
    worn facilities

    Conveniently located near the city center, offering stunning views of the surrounding hills. The breakfast selection shines, especially the array of fresh fruits, making for an energizing start to the day.

    The facilities exhibit signs of age, from worn light switches to problematic door closures, diminishing the five-star feel. My stay coincided with a major conference, leading to mix-ups with room assignments and disruptive disturbances at odd hours. Additionally, one of the air conditioning units struggled to maintain a comfortable temperature, leading to an uncomfortable night of sleep.

    Deluxe Double Room
  • G
    Gail
    United States
    left 14 reviews
    Wrote a review on 21 Aug
    Perfect
    Recommends the hotel
    Location10.0
    Rooms10.0
    Service10.0
    Dining10.0
    10
    excellent breakfast
    wonderful staff

    truly heartfelt experiences at serena hotel come with warmth of staff guaranteeing comfort in every detail

    The breakfast buffet was excellent, with excellent service.

    Superior Double Room
  • E
    Edith
    United States
    left 1 review
    Wrote a review on 09 Jul
    Perfect
    Recommends the hotel
    Location8.0
    Rooms9.0
    Service9.0
    Dining9.0
    9.0
    friendly staff
    delicious breakfast

    Couple looking for luxury

    I had a superb time at the hotel the breakfast buffet was like a feast with everything you could imagine and the staff was as friendly as they come. The rooms had everything from comfy beds to a balcony overlooking the pool, perfect for a drink or two at night.

    It wasn’t inexpensive but we got good value for our stay.

    Superior Double Room
  • T
    Tony
    United States
    left 1 review
    Wrote a review on 22 Jun
    Perfect
    Recommends the hotel
    Location9.0
    Rooms10.0
    Service7.0
    Dining8.0
    9.0
    spacious suite
    delicious breakfast
    relaxing spa

    Impressive Amenities with Room for Improvement!

    I loved the spacious suite we were upgraded to! The breakfast spread was delicious with diverse options. Enjoyed a relaxing jet lag massage at the spa. However, the slow service at the restaurant was a disappointment. Be sure to tip early for stress-free pampering!

    Superior Double Room
  • N
    Nathaniel
    United States
    left 12 reviews
    Wrote a review on 12 Jun
    Perfect
    Recommends the hotel
    Location8.0
    Rooms9.0
    Service9.0
    Dining10.0
    9.0
    spa experience
    amazing breakfast

    luxurious, luxurious, luxurious

    I loved my stay in the Superior Double Room! The spa was heavenly, with an lovely massage that melted my stress away. And let’s not forget the breakfast buffet-an absolute feast with fresh fruits and a variety that set my day off perfectly!

    100% recommend! 🥰✨

    Superior Double Room

FAQ about Kigali Serena Hotel

How far is the city centre from Kigali Serena Hotel hotel?
Kigali city centre is reachable within a 10-minute walk from Kigali Serena Hotel hotel.
What are the top attractions to visit while staying at the Kigali Serena Hotel hotel?
Attractions that are worth your attention include Le Cecle Sportif Sport Club, situated 2.8 km away as well as Inema Art Center, located 10 minutes by car from the Kigali Serena Hotel hotel.
Does Kigali Serena Hotel provide an airport shuttle?
Bus shuttle is one of the services offered by Kigali Serena Hotel. Please inform the hotel staff about your estimated arrival time.
What are the dining options in the hotel?
The guests of the hotel can enjoy their dinner in The Milima restaurant restaurant which serves African meals.
Can I have lunch or dinner next to the Kigali Serena Hotel?
Restaurants near the Kigali Serena Hotel include Iriba Bar and Terrace (a 5-minute walk away) offering medium prices as well as New Cactus (13 minutes' walk from the property) with medium prices.
Can I have breakfast at the 5-star Kigali Serena Hotel hotel?
Yes, guests can enjoy breakfast, served daily at the pool bar of the 5-star Kigali Serena Hotel hotel.
What time is check-in and check-out at Kigali Serena Hotel hotel?
Guests of Kigali Serena Hotel hotel can check in from 14:00 to 23:59 and check out from 11:00.
How much does it cost to stay at the hotel?
The price for a room in the hotel starts at $146.
What payment methods are available in Kigali Serena Hotel hotel?
At Kigali Serena Hotel hotel, you can pay using сash, American Express, and Visa.
What room types are available at the Kigali Serena Hotel?
Standard King Room, Superior Queen Room, and Deluxe King Room are among the room types available at the Kigali Serena Hotel.
Which amenities are included in the rooms at Kigali Serena Hotel hotel?
Every room at Kigali Serena Hotel hotel includes a flat-screen TV with satellite channels as well as a safe box for guests' security.
Does Kigali Serena Hotel hotel offer facilities for business travellers?
Kigali Serena Hotel hotel conveniently features a desk and a photocopier as well as a business centre on-site.
Which facilities are available in the Kigali Serena Hotel?
The Kigali Serena Hotel is equipped with currency exchange and a lift as well as a safety deposit box and 24-hour security for safety purposes.
What spa facilities does Kigali Serena Hotel hotel offer?
At a wellness centre featured at Kigali Serena Hotel hotel guests can receive such spa procedures as beauty therapy, body wraps, and body scrub. Additionally, a treatment room, a steam room, and a Jacuzzi are offered on-site.
Is there a swimming pool in the Kigali hotel?
Yes, the Kigali hotel features an outdoor pool area.

Best-Rated Serena Hotels around Kigali

Serena hotels offer an exclusive retreat for travelers who value elegance, exceptional service and breathtaking surroundings. With an unwavering commitment to providing a luxurious experience, Serena hotels ensure that guests feel at home with personalized attention, indulgent amenities and gourmet cuisine. At Serena, guests will enjoy unparalleled comfort and relaxation, surrounded by stunning natural beauty and cultural richness.

Check rooms and rates
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Rooms and Guests2 Guests, 1 room